A unified point of sale and inventory system that all but eliminated overselling and replaced monthly stock counts with live numbers.
A clear view of what changed, why each decision mattered and how the final solution came together.
The counter and the website kept separate stock counts, and they were reconciled once a month. In between, the online shop cheerfully sold things the stores had already sold, and customers found out when the apology email arrived. Staff had stopped trusting the numbers entirely, which meant buying decisions were being made on instinct.
What this meant
The team aligned around root causes, operational risk and the moments creating the most drag.
We started at the counter, because a point of sale that is slower than the old one gets abandoned no matter how good the reporting is. The till flow was built and tested with the staff who use it hundreds of times a day before we connected anything else to it.
What this meant
Scope and delivery choices stayed connected to user needs and measurable business priorities.
We built one inventory that both the point of sale and the online shop write to in real time, with transfers between stores handled in the same system. Pricing, promotions and returns run through a single set of rules, and the reporting the owners actually use — what is selling, where, and what needs reordering — comes off the same data.
What this meant
The final experience connected daily usability, maintainability and visible performance outcomes.
The product capabilities and technology foundation that turned the strategy into something teams could use every day.
We built one inventory that both the point of sale and the online shop write to in real time, with transfers between stores handled in the same system. Pricing, promotions and returns run through a single set of rules, and the reporting the owners actually use — what is selling, where, and what needs reordering — comes off the same data.
Node.js
PostgreSQL
REST API Integration
DockerDesigned around the highest-impact workflow so users reach value with fewer steps and less friction.
Connected cleanly with the surrounding system to reduce duplicate work and keep information consistent.
Built with clear controls, validation and visibility so teams can use it confidently every day.
Structured for maintainability, making future improvements easier to ship without disrupting the core experience.
The final result was measured against the business problem—not just whether the product shipped.
A regional retail group
Client outcome
Apology emails effectively stopped, and the owners started making buying decisions from the reports instead of from memory. The group opened a fourth store on the same system with no additional setup.
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