What response times do you offer?

Plans include defined response times for critical, high and normal issues, agreed upfront.

Do unused support hours roll over?

That depends on the plan; we'll agree it clearly in the contract.

We can manage hosting for you or support your existing hosting provider.

Delivery & Operations

Maintenance & Support

We keep your websites, apps and systems healthy after launch — security updates, monitoring, backups, bug fixes and small improvements — with clear response times and a team that knows your code.

Start a Project

Built With

Sentry

Datadog

GitHub Actions

AWS

Vercel

Overview

What We Deliver

A focused set of deliverables shaped around your goals, users and day-to-day business needs.

Proactive Maintenance

Regular updates so your software stays secure and compatible.

Framework and library updates
Security patches applied quickly
Browser and OS compatibility

Monitoring & Alerts

We know about problems before your customers do.

Uptime and error monitoring
Performance tracking
Instant incident alerts

Backups & Recovery

Reliable backups and a tested plan to restore if something goes wrong.

Automated daily backups
Tested restore procedures
Disaster recovery plan

Support & Improvements

A dedicated team for fixes and small enhancements each month.

Agreed response times
Monthly improvement hours
Clear reporting on work done

Our Process

How We Deliver This Service

A transparent, step-by-step approach that ensures quality, clarity and measurable results.

Audit
Review code, hosting, security and risks.
01
02
Stabilize
Fix urgent issues and update dependencies.
Monitor
Set up uptime, error and performance monitoring.
03
04
Maintain
Apply updates and backups on a schedule.
Support
Handle requests within agreed response times.
05
06
Report
Monthly summary of health and work completed.

01
Audit
Review code, hosting, security and risks.
02
Stabilize
Fix urgent issues and update dependencies.
03
Monitor
Set up uptime, error and performance monitoring.
04
Maintain
Apply updates and backups on a schedule.
05
Support
Handle requests within agreed response times.
06
Report
Monthly summary of health and work completed.

Capabilities

What We’re Equipped to Handle

A focused set of capabilities we bring to every maintenance & support engagement.

Security & Dependency Updates
Uptime & Error Monitoring
Backups & Recovery
Bug Fixes & Small Changes

Benefits

Why It Matters

Fewer Surprises

Issues caught by monitoring before they become outages.

Stay Secure

Vulnerabilities patched before they're exploited.

Predictable Costs

A fixed monthly plan instead of emergency invoices.

A Team That Knows Your Code

No re-explaining your system every time something's needed.

Proof

Related Case Studies

AgenciesView Project

A brand and marketing agency

The Build Team an Agency Could Put in Front of Clients

A white-label delivery partnership that let a design-led agency take on the build work it used to turn away — fourteen client projects shipped in a year.

14Client projects delivered in year one

93%Shipped on the date agreed at kickoff

2 daysAverage turnaround on a scoped estimate